FAQ
Q: Why isn't the preview showing up for me?
A: If you're experiencing issues with the preview feature not displaying, follow these steps:
-
Check Image Compatibility: Ensure that the picture you uploaded conforms to our photo guide specifications.
- Refresh the Page: Sometimes, a simple refresh can resolve temporary glitches. Refresh the page to reload the preview feature.
- Contact Support: If the issue persists, please reach out to our support team via chat or Contact Us. Our dedicated support team will assist you promptly in resolving the problem.
Note: Providing as much detail as possible about the issue will help us assist you more effectively.
Q: What is digital print?
A: Our digital print refers to a personalized image file that we send directly to you via email.
Q: What is the size of the digital print?
A: Our digital prints are typically provided in high-resolution formats, ensuring excellent quality and flexibility in sizing. The size can vary based on the specific product or artwork you've chosen. Generally, digital prints are available in dimensions suitable for various purposes, allowing you to resize or adjust them as needed for printing or digital use.
Q: What are the canvas sizes available?
A: We offer tailored canvas sizes to suit your needs. For individual portraits, the canvas measures 12" x 9" (horizontal) or 9" x 12" (vertical). For couples, the canvas size is 14" x 14", providing ample space to beautifully showcase shared moments.
Q: What are the poster sizes available?
A: Our posters come in various dimensions to suit your preferences. For individual portraits, the sizes are 16" x 12" (horizontal) or 12" x 16" (vertical). For couples, we offer a size of 16" x 16", providing an ideal canvas for showcasing shared moments.
Q: How long does it take to receive a digital order?
A: You can expect to receive your digital order within a maximum of 48 hours. If you haven't received it by then, please check your spam folder as it might have been redirected there. If you still can't locate the order, don't hesitate to Contact Us for assistance.