Return & Refund Policy

At FaceMagic, we want you to be completely satisfied with your purchase of our royal portrait canvases. If, for any reason, you are not entirely happy with your order, we've outlined our return policy to make the process as straightforward as possible.

Eligibility for Refunds for Canvas:

  • You must inform us that you don't like the digital picture once you make an order, because once it is printed we cannot reuse the same canvas.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 7 days for the refund to reflect in your account.

  • All digital products ordered are not refundable

1. Digital Product Nature: Our products are digital in nature, including but not limited to software, downloadable content, digital services, and licenses. Once these digital products are delivered or accessed, they are deemed irrevocably consumed.

2. No Refund Policy: Due to the intangible and irreversible nature of digital products, we do not offer refunds once a purchase is completed. All sales are final.

Exchanges:

  • If you received a damaged or defective royal portrait canvas, we will gladly exchange it for a replacement of the same item. Please contact our customer support team to arrange for an exchange.

Non-Returnable Items:

  • Customized royal portrait canvases with personal details, such as names or captions, are non-returnable unless they are damaged or defective.

Shipping Costs:

  • Customers are responsible for all return shipping costs unless the return is due to a product defect or error on our part.

Contact Us:

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you with any return-related inquiries.

Thank you for choosing FaceMagic. We value your business and are committed to providing you with exceptional products and customer service.