FAQ

FAQ | PortraitGift

Frequently Asked Questions

Why isn't the preview showing up?

If you're having trouble viewing the preview, try these steps:

  • Check Image Compatibility: Make sure your photo follows our photo guide.
  • Refresh the Page: Sometimes, a quick refresh solves the issue.
  • Contact Support: Email us at contact@facemagic.pro for assistance.
Photo Guide

What is the difference between digital and canvas?

Digital Version: A high-resolution file delivered via email.

Canvas Prints: Durable, physical prints available in various sizes.

  • Vertical/Horizontal sizes:
    • Small: 28x35cm / 11x14 inch
    • Medium: 30x45cm / 12x18 inch
    • Large: 45x60cm / 18x24 inch
    • XLarge: 60x90cm / 24x36 inch
  • Square sizes:
    • Small: 30x30cm / 12x12 inch
    • Medium: 40x40cm / 16x16 inch
    • Large: 50.8x50.8cm / 20x20 inch
    • XLarge: 76.2x76.2cm / 30x30 inch

How can I order a canvas?

Simply select your preferred size by clicking on the image below.

Choose Canvas Options

What are the prices for digital and canvas?

Digital Version: £16 / €18.99

Canvas Prints:

  • Vertical/Horizontal:
    • Small: €55 / £48
    • Medium: €75 / £65
    • Large: €99 / £86
    • XLarge: €129 / £112
  • Square:
    • Small: €55 / £48
    • Medium: €75 / £65
    • Large: €99 / £86
    • XLarge: €129 / £112

How to upgrade a digital photo to canvas?

If you've already purchased a digital photo, use these links to upgrade:

For Vertical:

For Horizontal:

For Square:

Why do I need a digital picture if I only want to order the canvas?

The digital artwork option ensures your photo is upgraded to a high-resolution, print-ready version. Our designers enhance the details, improve the quality, and remove any protective elements or imperfections. This guarantees that your artwork looks flawless, whether you print it now or save it for future use.

The canvas printing option includes creating the physical product. This involves printing your customized design on high-quality canvas, stretching it onto sturdy plywood, and ensuring it's ready to display. It’s perfect for a polished, professional finish.

If you already have a high-quality, print-ready photo, we can remove the digital charge and send you a direct link to pay for just the canvas printing. This way, you get exactly what you need! Let us know how we can assist. 😊