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If you're having trouble downloading your pictures or haven't received your photos, don't worry! Simply reach out to us with your order number or email, and our team will promptly investigate and ensure you receive any missing items. For any other concerns, feel free to contact us—our dedicated team is committed to resolving your issue 100%!
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Frequently Asked Questions
📦 When can I receive my order?
Calculating...
🖼️ What are the canvas and poster sizes?
🎨 Canvas Sizes (Ready to Hang): Vertical:
• S: 23×30 cm (9×12 in)
• M: 30×45 cm (12×18 in) – This is what Medium looks like:
• L: 41×61 cm (16×24 in)
• XL: 60×90 cm (24×36 in)
Square:
• S: 35×35 cm (14×14 in)
• M: 40×40 cm (16×16 in)
• L: 50.8×50.8 cm (20×20 in)
• XL: 81×81 cm (32×32 in)
Horizontal:
• S: 25.5×20.3 cm (10×8 in)
• M: 50.8×40.6 cm (20×16 in)
• L: 76.2×60.9 cm (30×24 in)
• XL: 121.9×91.4 cm (48×36 in)
🖨️ Poster Sizes:
• 12×18 in (30×45 cm) – Vertical
• 16×16 in (40×40 cm) – Square
📧 I haven't received my digital order yet?
Please check your spam or promotions folder first. If you still can't find it, contact us at
contact@portraitgift.com with your name and checkout email.
It may have been sent to the email linked to your PayPal or card provider (Visa/Mastercard via Stripe).
🎨 Can you change the hairstyle / eye color / etc?
Yes! Add your request in the custom note at checkout. Our artists will personalize your artwork within 24 business hours.
You can request unlimited revisions until you're happy with the result.
🛠️ What are the production times?
• Canvas: handcrafted in 2 business days (includes printing, stretching & mounting)
• Poster: printed within 1 business day
• Digital (no notes): instant download right after payment
• Digital with custom notes: you will receive the standard version instantly, then the edited version with your custom requests will be emailed within 24 business hours by our artists
Production starts once we receive your photo and payment.
💰 What are the prices?
Canvas S (23×30 cm / 9×12 in):Out of stock
💸 Prices by Country: These prices reflect our limited-time 40% OFF summer discount!
