FAQ

FAQ | PortraitGift

Frequently Asked Questions

Why isn't the preview showing up?

If you're having trouble viewing the preview, try these steps:

  • Check Image Compatibility: Make sure your photo follows our photo guide.
  • Refresh the Page: Sometimes, a quick refresh solves the issue.
  • Contact Support: Email us at contact@facemagic.pro for assistance.
Photo Guide

What is the difference between digital and canvas?

Digital Version: A high-resolution file delivered via email.

Canvas Prints: Durable, physical prints available in various sizes.

  • Vertical/Horizontal sizes:
    • Small: 28x35cm / 11x14 inch
    • Medium: 30x45cm / 12x18 inch
    • Large: 45x60cm / 18x24 inch
    • XLarge: 60x90cm / 24x36 inch
  • Square sizes:
    • Small: 30x30cm / 12x12 inch
    • Medium: 40x40cm / 16x16 inch
    • Large: 50.8x50.8cm / 20x20 inch
    • XLarge: 76.2x76.2cm / 30x30 inch

How can I order a canvas?

Simply select your preferred size by clicking on the image below.

Choose Canvas Options

What are the prices for digital and canvas?

Digital Version: £16 / €18.99

Canvas Prints:

  • Vertical/Horizontal:
    • Small: €55 / £48
    • Medium: €75 / £65
    • Large: €99 / £86
    • XLarge: €129 / £112
  • Square:
    • Small: €55 / £48
    • Medium: €75 / £65
    • Large: €99 / £86
    • XLarge: €129 / £112

How to upgrade a digital photo to canvas?

If you've already purchased a digital photo, use these links to upgrade:

For Vertical:

For Horizontal:

For Square: