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Frequently Asked Questions

📦 When can I receive my order?
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🖼️ What are the canvas and poster sizes?
🎨 Canvas Sizes (Ready to Hang):
Vertical:
• S: 23×30 cm (9×12 in)
• M: 30×45 cm (12×18 in) – This is what Medium looks like:
Medium Canvas Example
• L: 41×61 cm (16×24 in)
• XL: 60×90 cm (24×36 in)

Square:
• S: 35×35 cm (14×14 in)
• M: 40×40 cm (16×16 in)
• L: 50.8×50.8 cm (20×20 in)
• XL: 81×81 cm (32×32 in)

Horizontal:
• S: 25.5×20.3 cm (10×8 in)
• M: 50.8×40.6 cm (20×16 in)
• L: 76.2×60.9 cm (30×24 in)
• XL: 121.9×91.4 cm (48×36 in)
📧 I haven't received my digital order yet?
Please check your spam or promotions folder first. If you still can't find it, contact us at contact@portraitgift.com with your name and checkout email.

It may have been sent to the email linked to your PayPal or card provider (Visa/Mastercard via Stripe).
🎨 Can you change the hairstyle / eye color / etc?
The portraits you see are the final versions, carefully crafted and ready for printing or digital delivery.

What you see is what you get - simply select your favorite artwork and choose your preferred product type.
🛠️ What are the production times?
• Canvas: handcrafted in 4-8 business days (includes printing, stretching & mounting)
• Poster: printed within 4-8 business days
• Digital: instant download right after payment

Production starts once we receive your payment.
📮 Can you ship to a P.O. Box?
Yes, but please note: P.O. Box orders can only be shipped via USPS standard service — there's no faster/expedited option for P.O. Boxes. This means delivery takes longer than usual and tracking updates can be slow or limited between hand-off and delivery.

For larger canvas sizes (L & XL) we'll need a physical street address, as these can't be delivered to a P.O. Box. Whenever possible, please use a street address for the fastest, fully-tracked delivery.
💰 What are the prices?
Canvas S (23×30 cm / 9×12 in): Out of stock

🌸 SPRING SPECIAL: 40% OFF automatically applied at checkout!

💸 Prices by Country:
Product 🇪🇺 EUR 🇬🇧 GBP 🇨🇦 CAD 🇦🇺 AUD 🇳🇿 NZD
Medium Canvas€162.40£139.20CA$242A$268NZ$268
Large Canvas€192.46£166.15CA$288A$320NZ$320
XL Canvas€244.80£210.00CA$366A$406NZ$406
Digital€51.53£43.99CA$78A$87NZ$87
Poster€110.76£94.13CA$165A$184NZ$184
🗑️ How can I delete all my photos?
If you want to permanently delete all your generated artwork previews from our system, you can use the button below.

ℹ️ About Your Data: Each customer has a personal Facebook Catalog that stores their custom portrait products. This catalog is unique to you and contains only your generated artworks.

⚠️ Warning: This action cannot be undone. The deletion will permanently remove:
• All your custom portrait previews
• All generated artwork variations
• All saved images in our system
• All your products from your personal Facebook Catalog

📧 For any other questions, please contact us at contact@portraitgift.com

🎨

Professional Artist Enhancement

This portrait will be hand-crafted by our professional artists

✨

Why artist enhancement?

This step requires full attention and artistic work to ensure every detail of your portrait is perfect. Our skilled artists personally review and refine each portrait by hand, giving it the care and precision that automated tools simply cannot match.

Here's how it works:

1

Place your order

Select your favorite portraits, choose your product (Canvas, Poster, or Digital), and complete checkout.

2

We reach out to you

You'll receive an email and an SMS from our team to discuss any changes you'd like: hairstyle, clothing, background, colors, proportions -- anything you want.

3

Unlimited revisions until you love it

Our artists will keep refining your portrait based on your feedback. We go back and forth with you until it's exactly how you envisioned it and you're 100% happy.

4

Your approval, then we print & ship

Nothing gets printed until you approve it. Once you give the green light, we print and ship your portrait right away.

💚

You're in full control. Think of your current portrait as a starting point. Our artists will transform it into exactly what you want. No surprises, no rushing -- just beautiful, personalized artwork made with care.

P.S.: We receive lots of orders, but our artists are committed to delivering your first preview within 24 hours, giving your portrait all the attention it deserves.

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Every artwork is uniquely generated and can never be reproduced exactly. Add the ones you love before this gallery refreshes.

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Cancellation & refund policy

Digital files are generated and delivered instantly to your email after purchase — they cannot be cancelled or refunded once sent.

Canvas & poster orders can be cancelled anytime before printing begins. We'll issue a full refund for the physical item. Since your digital files are created and delivered automatically at checkout, that portion is non-refundable.

Questions? Reach out anytime — we're happy to help.

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Where should we ship your order?

We need your address for the canvas & poster items

What happens after you submit
1 You pay & place the order.
2 Our artists contact you by email & phone to approve your portrait before printing.
3 You receive your HD digital files by email, and any physical prints are shipped to the address below.
Type, paste, or speak your full address
or fill in manually
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Please select a country
First name is required
Last name is required
Address is required
City is required
ZIP / Postal code is required
Phone is required for shipping updates
Our artists may call or text you to confirm details and approve your portrait before we print it.
Email is required to receive your download links
Used to approve your artworks, deliver your HD digital files, and send shipping updates. After payment, please also check your spam folder — approval emails sometimes land there.
Your info is encrypted — used only for shipping & sending download links